How to track M-Pesa Transactions with Safaricom self care

Safaricom M-Pesa user come across many troubles tracking the transactions on their phone, like in a case of deleted messages that you may need to know how much money was sent. This service has been running but I decided to highlight it since it may be of help if you can access the internet.

The service is known as Safaricom self care gives you access to the following services such as Billing, checking of balance, bonga points and account details


Once you load the portal page you will be prompted to register or login. For new users create an account with a username and password. Remember this is a Secure Connection as you will see on top of the address bar showing the secure website verification icon.

After signing up you receive your details on your phone to authenticate the registration. It will be very useful also to people who block the PIN of their sim cards and would like to get their PUK. It has an option to view your PUK.

It also has the facility to track your credit history on usage. The Safaricom self care portal is designed to give past transaction details according to me. It gives you the ability to track the calls you have made and the duration and costs per calls. Also the data bundles usage at different intervals. I believe the post-paid customers will benefit from the service to track the unbilled usage and track their bills.

The M-Pesa account management which is the core feature in the Safaricom self care portal lets you tack your transactions for the last Six months. You get to choose the kind of transaction you want to view history about i.e. Deposit, Send (Sent money) and Withdraw (Money withdrawn)

The M-Pesa report will indicate the Transaction ID, Date, Sender Mobile number, M-Pesa agent transaction was carried out at and amount.

I also noticed an option for live chat with the customer care, although I doubt it works compared to the customer care help line that takes long before getting connected to the agents.

Orange also has its version portal which appeals mainly to Data users for purchasing bundles and monitoring their usage.We do not work or act on behalf of Safaricom Limited


NB:NOTE WE DO NOT REPRESENT OR ACT ON BEHALF OF Safaricom Ltd IN ANY WAY. Therefore if you require M-Pesa statements, or any other information regarding the selfcare please contact them by CALLING 100.



Posted in Blog
43 comments on “How to track M-Pesa Transactions with Safaricom self care
  1. joseph yego says:

    its a good staff

  2. Raphael Ooko Ayimba says:

    We’re very happy to be associated with you due to the fact that you’re a leading IT innovative firm that is always ahead of the rest in terms of latest customer friendly services worldwide.

  3. Japheth Mahonga Asava says:

    thanks, Safaricom self care Portal has made my mpesa tracking easier, time saving and stress free.bravo

  4. paul says:

    how do i get my m-pesa statement on line

  5. Peter kanyingi says:

    in deed it will be very helpful

  6. the mpesa statement on selfcare does not include senders of money to yhe account only the accumulation. why is this so?

  7. kitoo edward says:

    this is the best way helping kenyans from frauders but try to reduce talking rate.

  8. Liz bwonya says:

    Thenks saf u lead as the rest

  9. john says:

    how to get a statement online

  10. john says:

    how to get my mpesa statement

  11. Kipkirui says:

    how could i acquire a new M-pesa line

  12. jane says:

    I have already regestered selfcare but i dont know how to get my statement

  13. mohammed ramadhan says:

    how do i get my start key, idont know my start key

  14. I registered wth this my new line as an M-PESA customer bt favouritly be using its services but still yet not given any amount of loan 2 access on an mshwari account.may you provide wth ur support assistance 2 access the above loans easilly.

  15. sibia kerubo Nyakundi says:

    Fantastic idea safaricom you will save many business transactions by mpesa

  16. safaricom thump up good job kip up

  17. I really like this option cause it so important for us

  18. Bob Mayaka says:

    Good work,so i get the one who stole my phone and withdrew my cash?

  19. paul says:

    can i get my m pesa transaction history

  20. paul says:

    can i see my transaction history

  21. odhiambo atogo says:

    I have registered and received activation code through my mobile phone. How do I use it?

  22. nicodemus muoki sakayo says:

    goop work

  23. Ernest Gitonga Mwithimbu says:

    I need my statement fo the last three months,
    thank you kindly,

  24. ronoh joseph says:

    good work safaricom keep it up . how do i get mpesa line.

  25. chizel says:

    how do i get my last transactions?

  26. Joyce WAMBUI kibugi says:

    Kindly let me know how I can access my mpesa account

  27. Rosemary Wangu Muriithi says:

    requesting for april ministatement

    • 2457admin says:

      for those requesting for a statement, let me clarify. We do not work or act on behalf of Safaricom Limited. This is a website that outlines the features of safaricom selfcare service. you will need to either contact them via customer care or visit the website and create an account and then query your last 3 months statement. I hope this clears the air on anybody who have been requesting the statements here.

  28. kennedy onyango says:

    thanx safaricom for your new improvement to allow us access my m_pesa easily.

  29. John Ng'aNg'a wanjiru says:

    For good service,seen I started use can I get my m-pesa transaction.?

  30. ruth says:

    please send me mpesa staments for this month.thank you!

    • 2457admin says:

      Hi ruth, this website does not act on behalf of safaricom, therefore visit their official website and log in to their selfcare platform to get your statements for the last 3 months.

  31. Please send me my Mpesa transactions as from 19th March 2014 todate.
    Seems difficult to login directly

    • slick says:

      Kindly contact safaricom if you have difficulties login in to their service. This site does not act on behalf or work for safaricom therefore we cannot send you a statement. If you have forgotten your password you can reset it and they will send you a password on your phone.

  32. francis ndungi wanyugi says:

    good work safaricom. keep up.

  33. i nid to know my transaction

  34. kenneth j. mashaka says:

    Help me track my mpesa

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